Cleaning System (“Cleaning System,” “we,” “us,” or “our”) provides business-management software for cleaning businesses. This Privacy Policy explains how AOS Cleaning LLC, operator of Cleaning System, collects, uses, discloses, and protects personal information in connection with our websites, software, applications, and related services (collectively, the “Platform”).
This Policy applies to cleaning-business owners, administrators, team members, cleaners, beta applicants, website visitors, support users, and other individuals who interact directly with Cleaning System. It also explains our role when cleaning businesses use the Platform to process information concerning their own customers.
1. OUR ROLE
Cleaning System is a software provider. Cleaning businesses using the Platform independently provide cleaning services to their customers.
When a cleaning business enters or collects customer information through the Platform, the cleaning business generally determines why that information is collected and how it is used for its cleaning operations.
Cleaning System processes that information to provide the Platform and related services, subject to applicable law, our agreements, and this Privacy Policy.
Cleaning System does not provide the underlying cleaning service.
2. INFORMATION WE COLLECT
Depending on how you interact with the Platform, we may collect the following categories of information.
Account and Identity Information This may include: - name; - email address; - telephone number; - business name; - account identifiers; - login and authentication information; - user role; - organization membership; and - account preferences.
Business Information Business Users may provide: - business contact information; - business address; - business type; - services offered; - pricing; - business hours; - service areas; - team information; - booking policies; - subscription information; and - other business settings.
Customer Information Cleaning businesses may use the Platform to process information concerning their customers, including: - customer name; - email address; - telephone number; - service address; - booking information; - requested cleaning services; - appointment dates and times; - property characteristics; - customer notes; - service history; - cancellation or rescheduling requests; and - payment status. Business Users should not enter sensitive information into free-text fields unless reasonably necessary and legally permitted.
Team Member and Cleaner Information The Platform may process: - names; - contact details; - job assignments; - schedules; - job status; - checklist activity; - job start and completion times; - issue reports; and - organization-role information.
Payment Information Cleaning System may use third-party payment processors such as Stripe. We do not intentionally store full payment-card numbers, card security codes, or customer banking credentials in our application database. Payment providers may process payment credentials directly. We may receive and store transaction-related information such as: - payment amount; - currency; - payment status; - transaction identifiers; - refund information; - dispute information; - connected-account identifiers; - card brand; - last four digits where provided; - subscription status; and - billing dates.
SaaS Subscription Information For cleaning businesses that subscribe to Cleaning System, we may process: - selected subscription plan; - billing interval; - trial dates; - subscription status; - billing status; - payment-method summary information; - provider customer/subscription identifiers; and - cancellation or grace-period information.
Support Information If you contact support, we may collect: - name; - email; - company; - support category; - subject; - description; - communications; and - information reasonably necessary to investigate the issue.
Beta Application Information Private-beta applicants may provide: - owner name; - business name; - email; - telephone number; - location; - years in business; - business type; - team size; - customer/job volume; - software currently used; - operational challenges; - product interests; and - willingness to provide feedback.
Device and Usage Information We may automatically collect information such as: - IP address; - browser type; - device type; - operating system; - pages viewed; - approximate timestamps; - login events; - feature interactions; - referring pages; - diagnostic information; and - security events. We seek to avoid placing customer service addresses, cleaning notes, payment credentials, or similarly sensitive operational information into product analytics.
3. HOW WE USE INFORMATION
We may use personal information to: - create and manage accounts; - authenticate users; - provide organization workspaces; - provide scheduling and job-management functionality; - facilitate online bookings; - provide customer and cleaner portals; - manage recurring services; - facilitate payment functionality; - administer Cleaning System subscriptions; - provide customer support; - process beta applications; - maintain security; - enforce access permissions; - prevent fraud and abuse; - diagnose technical problems; - maintain audit histories; - improve Platform functionality; - understand Platform usage; - communicate service-related information; - comply with legal obligations; - enforce our agreements; and - protect our users, customers, Platform, and third parties.
4. CLEANING-BUSINESS CUSTOMER DATA
A cleaning business may use Cleaning System to collect and manage information relating to its own customers. The cleaning business is responsible for determining whether it has appropriate authority to collect and use that information.
If you are a customer of a cleaning business and have questions about: - why your information was collected; - changing your cleaning-service information; - marketing communications from the cleaning business; - cleaning-service cancellation; - the business’s privacy practices; or - other uses controlled by that cleaning business, you should generally contact the cleaning business directly.
Cleaning System may assist Business Users in responding to appropriate requests where required.
5. STRIPE AND PAYMENT PROCESSING
Cleaning System may integrate with Stripe to provide payment functionality. Cleaning businesses may connect their own Stripe accounts so that their customers can pay them for cleaning services.
Cleaning System may receive transaction, account-status, refund, dispute, and other payment-related information necessary to provide Platform functionality.
Stripe separately collects and processes information under its own agreements and privacy practices.
Cleaning System does not require cleaning businesses to provide us with their Stripe secret keys or direct banking credentials through ordinary Platform settings.
Cleaning System may also use Stripe or another payment provider to process subscription fees that cleaning businesses pay to Cleaning System. These are separate payment relationships.
6. HOW WE DISCLOSE INFORMATION
We may disclose information to: Service Providers Companies that help us operate the Platform, including providers of: - cloud hosting; - database infrastructure; - authentication; - payment processing; - email delivery; - security; - analytics; - error monitoring; - customer support; and - related technology services. These providers may process information as necessary to provide their services.
Stripe and Other Payment Providers We may provide information to Stripe or another payment provider when necessary to: - create or maintain connected accounts; - facilitate transactions; - process subscriptions; - process refunds; - handle disputes; - prevent fraud; - comply with payment rules; or - provide payment functionality requested by Business Users.
Business Users Information relating to a cleaning business’s customers, cleaners, jobs, and operations may be made available to authorized users of that cleaning business according to Platform permissions.
Legal and Safety Disclosures We may disclose information where reasonably necessary to: - comply with law, subpoena, court order, or lawful governmental request; - enforce our agreements; - investigate fraud or security incidents; - protect legal rights; - protect the safety of individuals; or - prevent misuse of the Platform.
Business Transactions Information may be transferred in connection with a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to applicable law.
7. WE DO NOT SELL PAYMENT CREDENTIALS
We do not sell payment-card numbers, CVVs, banking credentials, or authentication credentials.
LEGAL REVIEW NOTE: Before commercial launch, counsel should determine the precise “sale,” “sharing,” targeted-advertising, and opt-out disclosures required based on actual analytics/advertising technologies deployed and the jurisdictions in which the Platform operates.
8. COOKIES AND SIMILAR TECHNOLOGIES
We may use cookies, local storage, session technologies, and similar technologies to: - maintain login sessions; - remember preferences; - protect account security; - understand Platform usage; - measure website performance; and - improve the user experience. Where required by law, we will provide appropriate choices or consent mechanisms.
9. ANALYTICS
We may collect product and website analytics relating to events such as: - website visits; - pricing-page views; - beta application activity; - account signup; - plan selection; - trial activation; - onboarding progress; - creation of initial services, customers, or jobs; - online booking activation; and - payment-provider connection status. We seek to minimize sensitive operational information included in analytics.
10. DATA SECURITY
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. These measures may include: - authentication controls; - role-based permissions; - tenant isolation; - database-level access controls; - encrypted communications; - secure secret management; - webhook verification; - audit logging; and - monitoring and access restrictions.
No system is completely secure, and we cannot guarantee absolute security. Users are responsible for protecting their credentials and using appropriate security practices.
11. DATA RETENTION
We retain information for as long as reasonably necessary for: - providing the Platform; - maintaining Business User accounts; - completing transactions; - maintaining business and accounting records; - preventing fraud; - resolving disputes; - enforcing agreements; - complying with legal obligations; and - protecting Platform security.
Retention periods may differ depending on the type of information and why it is processed. Backups and audit information may remain for a limited period after information is removed from active systems.
12. ACCOUNT CLOSURE AND DATA REQUESTS
Business Users may contact us regarding account closure or available data-management options.
We may retain certain information after closure where reasonably necessary or legally required.
Requests involving information controlled by an independent cleaning business may need to be directed to that cleaning business.
13. PRIVACY RIGHTS
Depending on where you live, applicable law may provide rights concerning your personal information, potentially including rights to: - request access; - request correction; - request deletion; - receive a copy of certain information; - object to or restrict certain processing; - withdraw consent where processing relies on consent; or - appeal certain privacy decisions. These rights are not absolute and vary by jurisdiction.
To submit a privacy request relating directly to Cleaning System, contact us at hello@aoscleaning.com.
We may need to verify your identity before processing a request. If your request concerns information maintained by a cleaning business through the Platform, we may direct you to that business or assist it as appropriate.
14. CHILDREN
Cleaning System is intended for businesses and is not directed to children under 13.
We do not knowingly solicit personal information directly from children under 13 through the Platform.
If you believe a child has provided information to us improperly, contact us.
15. INTERNATIONAL USERS
Cleaning System may be accessible from locations outside the United States.
Information may be processed in the United States and other countries where our service providers operate.
Users are responsible for ensuring that their use of the Platform complies with laws applicable to their business and customers.
Additional contractual or privacy measures may be implemented where legally required for international operations.
16. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links to or integrations with third-party websites or services.
Their privacy practices are governed by their own policies, not this Privacy Policy.
We encourage users to review those policies.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
We will update the “Last Updated” date when changes are made.
If changes are material, we may provide additional notice through email, the Platform, or another reasonable method.
18. CONTACT US
Questions or requests concerning this Privacy Policy may be directed to: Cleaning System Operated by: AOS Cleaning LLC Privacy Email: hello@aoscleaning.com Support Email: hello@aoscleaning.com Website: cleaningsystem.app